top of page

Shipping Policy

Order Processing Time

We aim to process and dispatch all orders within 48 hours of receiving your order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Please note that processing time may be extended during peak seasons, promotional periods, or due to unexpected circumstances beyond our control.
 

Shipping Timeframes

Once your order has been processed and dispatched, shipping typically takes 8-12 working days depending on your location. Delivery times may vary based on:

  • Your geographic location

  • Local postal service efficiency

  • Weather conditions

  • Customs processing (for international orders)

  • Peak shipping periods
     

Shipping Costs

Shipping costs are calculated based on:

  • Order value

  • Destination country/region

  • Weight and dimensions of items

  • Selected shipping method

All shipping costs will be clearly displayed during checkout before you complete your purchase.
 

Domestic Shipping

For orders within the UK:

  • Standard delivery: 8-12 working days

  • Shipping costs calculated at checkout

  • Tracking information provided once order is dispatched
     

International Shipping

We offer international shipping to selected countries. Please note:

  • Delivery times will vary by destination

  • International shipping costs calculated at checkout

  • Customs duties and taxes may apply and are the responsibility of the recipient

  • Some restrictions may apply to certain products or destinations
     

Tracking Your Order

Once your order has been dispatched, you will receive:

  • Email confirmation with tracking information

  • Tracking number to monitor your package's progress

  • Estimated delivery date
     

Service Interruptions

While we strive to maintain consistent service, shipping may be affected by:

  • Extreme weather conditions

  • Postal strikes or service disruptions

  • Public holidays

  • Customs delays (international orders)

  • Force majeure events

We will notify customers of any significant delays and work to resolve issues as quickly as possible.
 

Delivery Issues

If you experience any delivery issues, please contact us immediately:​

  • Damaged packages

  • Incorrect shipping address

  • Missing items
     

Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be held responsible for:

  • Packages delivered to incorrect addresses provided by customers

  • Delays caused by incomplete or inaccurate shipping information

  • Additional costs incurred due to address corrections
     

Special Circumstances

  • Pre-order items: May have extended processing times, which will be clearly communicated

  • Custom or personalized items: May require additional processing time

  • Large or heavy items: May incur additional shipping charges or require special handling
     

Contact Information

For shipping-related inquiries, please contact our customer service team:

Policy Updates

This shipping policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: July 2025

bottom of page