Privacy Policy & Terms and Conditions
Terms and conditions are important! At Ekita, we want you to love our products as much as we do and have a great experience with us. We've tried to keep this simple and straightforward!
Returns and Refunds
We're confident you'll love our products, but if you're not completely satisfied, you can return it for a full refund or replacement. You have 30 days from your purchase date to return this to us. The product must be in the same condition you received it and in its original packaging.
If you need to return something, please email us at info@ekitauk.com and tell us what's wrong so we can help make it right.
Privacy and Your Data
Your privacy matters. We believe everyone deserves to have their personal information treated with respect, and we will never sell or give your data to anyone else. We only collect the information you give us when you place an order, such as your name, email address, and shipping details. We use this information to process your order, send you updates about your purchase, and occasionally to let you know about new products or special offers.
We store your information securely and in full compliance with UK data protection laws and EU GDPR regulations. This means you have the right to know what data we hold about you, request corrections to your information, or ask us to delete your data entirely.
If you want to update your information, unsubscribe from our emails, or have your data deleted from our system, just email us and we'll take care of it as quickly as possible.
Ordering and Payment
When you order our products, you're purchasing a physical product that will be shipped to your provided address. We accept standard payment methods and all transactions are processed securely. We reserve the right to cancel orders if payment fails or if we suspect fraudulent activity. All prices include VAT where applicable.
Website Use
You're welcome to browse our website and make purchases. Please don't use our site for anything illegal or try to disrupt how it works. All the content on our site, including our game artwork, rules, and text, belongs to us and is protected by copyright.
We do our best to keep our website running smoothly, but we can't guarantee it will always be available or error-free.
Limitation of Liability
We provide our website and products in good faith, but we can't be held responsible for any indirect problems that might arise from using our site or playing our game. This doesn't affect your statutory consumer rights.
Changes to These Terms
We may update these terms from time to time. Any changes will be posted on this page with a new date at the top.
Contact Us
If you have questions about these terms, our refund policy, or anything else, please email us at info@ekitauk.com. We're here to help and will get back to you as quickly as we can.